Can I Return ?

Sample booklets are not returnable.

Drapes and shade are made to measure products, we can't accept return if products are made matching your original order details.

Hardware and Ready-Made are accepted returns.

Returnable:

In these special circumstances, we accept return. If you believe there is something wrong with your product, contact us straightaway with full details of the problem - feel free to send a photo to illustrate the problem by email, quoting your order number. We will of course repair or remake the product to match the original order as quickly as possible, so you will be inconvenienced as little as possible. We will request that the original drapes and shade are returned to us.

Non-returnable:

The following conditions do not qualify for return for Ready-Made or Made-to-Order drapes, blinds and shades.

Misunderstood the image of the product.

Items do not fit properly but were made accurately.

Drapes are too heavy.

Not the color you wanted.

Change of mind / No longer wants it.

Not the quality you wanted.

Ordered the wrong item by mistake.

Wrong size. Tolerance size within +/- 1 inch is treated as industry acceptable. The width of the drapery will be 1-3 inches wider than the purchased width to prevent light leakage at the hem due to gravity hanging.

Order come later than expected.

Item were ordered by mistake.

Incorrect measurement.

Color variation due to fabric dye lot that naturally occurs (reasonable color differences are allowed between the sample booklets and the finished drapery).

Color variation due to adding a liner (compare lined drapes vs unlined).

Color variation due to adding different liners to the same color curtain.

Shading rate is not expected.

Special items do not support returns or exchanges: Clearance

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